Online Banking Disclosure Agreement

Electronic Disclosure Agreement- This Electronic Funds Transfer Agreement is the contract which covers both the member's and the Credit Union's rights and responsibilities concerning the electronic funds transfer (EFT) services offered to you by STAR Community Credit Union. In this Agreement, the words "you" and "yours" mean those who sign the application or account card as applicants, joint owners, or any authorized users. The words "we", "us", and "our" mean the Credit Union. The word "account" means any one or more share and share draft accounts you have with the Credit Union. Electronic funds transfers are electronically initiated transfers of money from your account through the electronic funds transfer service described below. By signing an application, an account card or e-signature for EFT service, or using any service, each of you, jointly and severally, agree to the terms and conditions in this Agreement and any amendments for the EFT services offered. Accessing your STAR Community Credit Union account via online confirms your agreement to be bound by all disclosures and agreements, and acknowledges your receipt and understanding of this agreement.

Online Banking- If we approve Online Banking for your account(s), a separate password will be assigned to you. You must use your password along with your user ID to access your account(s). At the present time, you may use Online Banking to:

  • transfer funds from share draft to share draft
  • transfer funds from share draft to share savings
  • transfer funds from share savings to share draft
  • transfer funds from share savings to share savings
  • transfer funds from line of credit to share draft
  • transfer funds from line of credit to share savings
  • make payments from share draft to loan account(s) with us
  • make payments from share draft to third parties (Bill Payment)
  • make payments from share savings to loan accounts(s) with us
  • get information about:

           - the account balance of share draft account(s)

           - the account balance of share savings account(s)

  • view statements and images of checks that have cleared your account

Transaction Limitations- You may use Online Banking to check the balance of your Eligible Account(s) and to transfer funds among your Eligible Accounts at this financial institution. You must have sufficient funds in your account to cover the amount of any online transfers and Bill Payments on the scheduled payment date set for the transaction, or the transaction may not be processed. NSF and/or overdraft charges may be incurred if Bill Payments exceed your account balance.

Current federal regulations restrict the number of transactions that you can make from certain types of accounts, such as Money Market and Savings Accounts. For these types of accounts, you may not make more than six (6) pre-authorized (automatic) electronic funds transfers (EFTs), during a given monthly statement period. Online account transfers and bill payments are counted toward the six permitted monthly transfers. Please refer to your original account agreement for excessive activity fees that may apply. Federal regulations currently place no limits on the number of transfers or Bill Payments from your Checking accounts, therefore this financial institution currenlty limits the Bill Payment Service to only Checking Accounts.

Availability- Your account(s) can be accessed via personal computer. Online Banking will be available for your convenience twenty-four (24) hours per day. This service may be interrupted for a short time each day for data processing.

Incorrect Password Attempts- The online Banking service allows six attempts with an incorrect password. After six attempts the service will lock until STAR releases the lock. Contact STAR Community Credit Union at (530) 895-1947 during business hours to release the lock.

Consumer Liability for Unauthorized Transfers- Tell us AT ONCE if you believe your user ID or password has been lost or stolen. Telephoning is the best way of minimizing your possible losses. You could lose all the money in your account (plus your maximum overdraft line of credit if applicable).

If members who are Consumers tell us within two (2) Business Days after you discover your password, user ID used or other means to access your account has been lost or stolen, your liability is no more than $50.00 should someone access your account without your permission. If you do not tell us within two (2) Business Days after you learn of such loss or theft, and we can prove that we could have prevented the unauthorized use of your password, user ID or other means to access your account if you had told us, you could be liable for as much as $500.00.

If your monthly account statement contains transfers that you did not authorize, you must tell us at once. If you do not tell us within sixty (60) days after the statement was sent to you, you may lose any amount transferred without your authorization.

Linked Accounts- When you first enroll in Online Banking we will link all of your designated Eligible Accounts to one User ID. If the Eligible Accounts added to the Service are jointly held or have multiple signers you agree that access to the information and all transactions initiated by the use of your User ID and password are authorized unless we have been notified to cancel the Service.

Privacy- We understand how important privacy is to our members. We have taken steps to protect the privacy and security of your personal information as well as your financial transactions with us. 

Disclosure of Account Information to Third Parties:

It is our genaral policy to treat your account information as confidential. However, we will disclose information to third parties about your account or the transactions you make ONLY in the following situations:

  • Where it is necessary for completing transactions: or
  • In order to verify the existence and condition of your account for a third party, such as a credit bureau: or
  • In order to comply with a governmental agency or court orders; or
  • As explained in the separate Privacy Disclosure

Protecting Your Password- You agree to protect the confidentiality of your account and account number, and your personal identification number.

When you accept the terms and conditions of this agreement, you agree not to give or make available your password or other means to access your account to any unauthorized individual(s). You are responsible for all transactions authorized or requested through Online Banking using a valid user ID and password, including those situations when your user ID and password are obtained due to compromise to your computer. If you permit other persons to use Online Banking with your password, or other means to access your account, you are responsible for any transactions they authorize.

If you believe that your password or other means to access your account has been lost or stolen or that someone may attempt to use Online Banking without your consent or has transferred money without your permission, you must notify us at once during business hours. You can also contact us by sending a secure message through Online Banking.

E-Mail Address - When you enroll in Online Banking, we may send you a "Welcome" e-mail. You must provide us your current e-mail address in order for us to deliver this information to you. If you change your e-mail address, it is your responsibility to notify us of your new address as soon as possible to avoid delays in accessing your account.

Alterations and Amendments - This Agreement, applicable fees and service charges may be altered or amended from time-to-time. In such event, we will provide notice to you. Any use of the Service after we provide you a notice of change will constitute your agreement to such change(s). Further, we may, from time to time, revise or update the applications, services, and/or related material, which may render all such prior versions obsolete. Consequently, we reserve the right to terminate this Agreement as to all such prior versions of the applications, services, and/or related material and limit access to only the Service's more recent revisions and updates.

Termination - You may terminate this Agreement at any time by notifying us in writing. STAR Community Credit Union has the right to terminate this Agreement at any time by notifying you orally or in writing. Whether you or the Credit Union terminates this Agreement, the termination shall not affect your obligations under this Agreement for any EFTs made prior to termination.

 No Unlawful or Prohibited Use - As a condition of using Online Banking, you represent and warrant to us that you will not use the Service for any purpose that is unlawful or is not permitted, expressly or implicitly, by the terms of this Agreement or by any applicable law or regulation.

You further warrant and represent that you will not use Online Banking in any manner that could damage, disable, overburden, or impair the service or interfere with any other party's use and enjoyment of the service. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided through the Service. You agree that these warranties and representations will remain in full force and effect even if this Agreement terminates for any reason.

Exclusions of Warranties and Limitation of Damages - ONLINE BANKING AND RELATED DOCUMENTATION ARE PROVIDED "AS IS", "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

NOTWITHSTANDING OUR EFFORTS TO ENSURE THAT ONLINE BANKING IS SECURE, WE CANNOT AND DO NOT WARRANT THAT ALL DATA THRANSFERS VIA ONLINE BANKING WILL BE FREE FROM MONITORING OR ACCESS BY OTHERS.

WE ARE NOT RESPONSIBLE FOR AND YOU AGREE TO HOLD US HARMLESS FROM ANY DAMAGES, LOSSES, COSTS, ERRORS, DELETIONS, OR FAILURES THAT OCCUR AS A RESULT OF OR IN CONNECTION WITH ANY MALFUNCTION OF YOUR COMPUTER OR SOFTWARE, OR YOUR FAILURE TO OBTAIN ADEQUATE ONLINE SECURITY HARDWARE AND SOFTWARE, NOR WILL WE BE RESPONSIBLE FOR ANY COMPUTER VIRUSES THAT AFFECTS YOU COMPUTER OR SOFTWARE WHILE USING ONLINE BANKING. IN ADDITION, WE WILL NOT BE RESPONSIBLE FOR ANY THIRD PARTY ACCESS OR ATTEMPTED ACCESS TO YOUR COMPUTER OR SOFTWARE WHILE USING ONLINE BANKING OR OUR WEBSITE.

WE ARE NOT RESPONSIBLE AND YOU AGREE TO HOLD US HARMLESS FOR SECURITY BREACHES CAUSED BY OR ARISING FROM A BREACH OF YOUR COMPUTER SYSTEM, INTERNET PROVIDER OR YOUR MOBILE DEVICE CARRIER.

YOU ARE SOLELY RESPONSIBLE FOR THE MAINTENANCE, INSTALLATIONS, AND OPERATION OF YOUR COMPUTER INCLUDING BUT NOT LIMITED TO THE USE OF UPDATED ANTI-VIRUS PROTECTION.

NEITHER THIS FINANCIAL INSTITUTION NOR ITS SERVICE PROVIDERS SHALL BE RESPONSIBLE FOR ANY DELAYS, ERRORS, DELETIONS, FAILURES, OR DISCLOSURE OF PERSOAL OR BUSINESS ACCOUNT INFORMATION THAT MAY OCCUR AS A RESULT OF ANY VIRUS, TROJAN, SHARED PASSWORD, OR MALFUNCTION, OF YOUR COMPUTER OR SOFTWARE OR YOU FAILURE TO ADEQUATELY MAINTAIN AND SECURE YOUR COMPUTER AND SOFTWARE.

THE FOREGOING SHALL CONSTITUTE STAR COMMUNITY CREDIT UNION AND ITS SERVICE PROVIDER'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY. IN NO EVENT SHALL STAR COMMUNITY CREDIT UNION OR ITS SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS OR ATTORNEYS FEES (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF THE INSTALLATION, USE OR MAINTENANCE OF THE EQUIPMENT, SOFTWARE, AND/OR YOUR USE OF ONLINE BANKING.