Enhanced Security
AT STAR Community Credit Union, we take our obligation to protect members' financial information seriously. In keeping with our commitment to security and recent regulatory requirements, we are adding additional security — called multi-factor authentication — when logging in to Online Banking

Q: Why has STAR Community Credit Union enhanced online security?
A: Online security has always been extremely reliable, but technology-savvy criminals are always working on ways to obtain passwords. This includes "spoofing" the Online Banking login page to make it look like it's the real Online Banking or infecting computers with code that can detect keystrokes and pick up passwords. Concern about the increasing sophistication of internet crime nationwide prompted the federal government to mandate additional security measures for all financial institutions. The new level of Online Banking security was in response to this federal mandate.

Q: Do I need to enroll?
A: Yes. However, the process is automatic. The next time you login to Online Banking, you will be asked if you want to enhance the security of your online banking.

Q: What information will be required?
A: When you first log on to Online Banking, you will select your security image. Then, you have the option to register your computer with us. That's it. In just a few minutes you'll have a much higher degree of security.

Q: How does STAR use the information for Multi-Factor Authentication?
A: We use the information for as follows:

• Image: Our display to you of your secure image ensures you are truly at the official STAR Community Credit Union Online Banking Web site

• Registered computer: By recognizing your computer, STAR Community Credit Union site is assured that the upcoming transactions are from the registered location.

Q: What is the new login process?
A: When you go to the Online Banking site, you enter your user name and password, and then click the login button. On the next page, select the image you chose when you registered, answer the security question, then select continue. 

Q: How do I register my computer?
A: The first time you log on to Online Banking, after enrollment, you can click in the check box to register your computer on the page that displays your selected image.

Q: Can I register more than one computer for Online Banking?
A: Yes. Do not register a Public Use Computer. You also can un-register computers you no longer wish to use for online activities. Once a computer is registered, your image will no longer appear until computer registration expires.

Q: How long does registration last?
A: You must re-register your computer once every 90 days. This ensures that you are still utilizing the computer and prevents unauthorized access.