Security Guidelines

Security guidelines world with lockEnhanced Online Security

At STAR Community Credit Union, we take our obligation to protect members' financial information seriously. In keeping with our commitment, we are adding an additional security feature that will be used in conjunction with the multi-factor authentication in Online Banking. We'll ask you to enter a verification word prior to highly sensitive transactions as a means to provide you with the highest degree of security, fraud protection and privacy.

Q: Do I need to enroll?
A: Yes. However, the process is automatic. The next time you login to Online Banking, you will be asked if you want to enhance the security of your online banking.

Q: What information will be required?
A: When you first log on to Online Banking, you will enter your user name and password and then click the login button. On the next page select your verification word, security image and security question. That's it. In just a few minutes you'll have a much higher degree of security.

Q: How do I register my computer?
A: The first time you log on to Online Banking, after enrollment, you can click in the check box to register your computer on the page that displays your selected image.

Q: Can I register more than one computer for Online Banking?
A: Yes. Do not register a Public Use Computer. You also can un-register computers you no longer wish to use for online activities. Once a computer is registered, your image will no longer appear until computer registration expires.

Q: How long does registration last?
A: You must re-register your computer once every 90 days. This ensures that you are still utilizing the computer and prevents unauthorized access.

Q: I cannot remember the answers to my security question or my verification word. What should I do?

A: If you are unable to sign in to Online Banking because you have forgotten the answer to a security question or verification word please contact us at (530) 895-1947 and we will reset them for you.