Q: How can I contact you?

A: You may contact us through one of the following ways:
Website: www.starcreditunion.com
Email: starcreditunion@starcreditunion.com
Phone: (530) 895-1947
Fax: (530) 895-3411
Physical and Mailing Address:
STAR Community Credit Union
550 Salem Street
Chico, CA 95928

Q: What days are you closed?
A: Saturday & Sunday

Scheduled Holiday Closings are:
January 1 - New Year's Day
January  - Martin Luther King Jr. Day - Third Monday in January
February -President's Day - Third Monday in February
May - Memorial Day - Last Monday in May
July 4, Independence Day
September - Labor Day - First Monday in September
October-Columbus Day - Second Monday in October
November 11 - Veteran's Day
November - Thanksgiving Day (Thursday & Friday)
December 24, Christmas Eve: We close at 3:00PM
December 25, Christmas Day
December 31, New Year’s Eve: We close at 3:00PM
For the exact closing Holiday dates, please go to Holiday Closings

Q: How can I put a stop payment on a check?
A: You can stop check payments by contacting the credit union. Email a request with a day-time phone number to the above address and a member service officer will contact you to verify information before placing a stop payment on the requested check. You can also drop off,  mail or fax a signed request to our office. Download the Stop Payment Agreement form.

Q: How can I get temporary checks?
A: Mail/fax a signed request to our office and a member service representative will send you the number of temporary checks requested. You can also request temporary checks from tellers at the credit union.

Q: How can I get an offical check?
A: Official checks require a request with a signature that can be mailed/faxed to the credit union.

Q: How can I get money orders?
A: The credit union does not currently offer money orders.

Q: Where can I purchase stamps?
A: You can purchase stamps with a member service representative in the lobby at our office.

Q: How can I change my address?
A: For your protection, address changes do require a signature; you can fax/mail a letter with your account number, new address, and signature to the credit union. You may also stop by either the main office or branch to change your address with a member service representative. You can also print the form on our website here.

Q: What do I do if I need help organizing/balancing my checkbook?
A: If you have general questions about your account please call (530) 895-1947 to set up a time to meet with one of our member services representatives. If you would like to sit down and work with someone please call or stop by the main lobby to set-up an appointment with a member service representative.

Q: How do I close an account, add a checking account to my savings, or open a money market/other account?

A: a) You can close an account via fax or mail by sending your signed request, along with a copy of your driver’s license. Please include instructions for disbursing the remaining balance in your account. You can also come into the credit union to close your account and withdraw the remaining funds.
     b) You can add a checking, money market, or other account to your existing savings account by notifying us with a signed request.  You may fax the request to us at (530) 895-3411, mail it to us at 550 Salem St., Chico, CA  or drop off the request in person at 550 Salem St., Chico, CA. For faxed or mailed requests we will send you an updated account card that must be signed and returned to the credit union. We may also request a copy of a government-issued ID in accordance with the Patriot Act if we do not already have one on file.

Q: How do I add a joint member to my account?
A: If you are a primary member on an account you can fax or mail us a signed request or stop by the credit union to add a person(s) to your account. If the person you wish to add is not with you or if you fax/mail your request we will flag your account and they can stop by with their government-issued ID and sign the account card. If the person cannot stop by the credit union we can mail an account card to them that must be signed and returned with a copy of their government-issued ID to the credit union before we can add them to your account. Because joints members are part-owners of the entire account they are added to the full account and not just checking, savings, etc.

Q: How do I sign up for Online Banking?
A: Simply call us at (530)895-1947 and we can activate your Online Banking service right over the phone.

Q: How can I change the PIN number on my ATM/debit card?
A: If you have forgotten your PIN number or prefer another PIN number please bring your card into the main  credit union office and we will change it to a number of your choice. Because the machine to change PIN numbers requires the physical presence of the card we cannot change PIN numbers on cards without the member and card present. If you have lost your ATM/debit card or it has been stolen, please contact the credit union immediately and we will close the existing card and re-issue a new card.

Q: How can I reactivate my ATM/debit card?
A: If your ATM/debit card is not working please contact the credit union. If it has been turned off due to insufficient funds in your account, you will need to make a deposit bringing your checking account into the positive and then contact us to reactivate your card.

Q: How do I report a lost or stolen VISA Debit/ATM Card?
A: From inside the United States: (800) 754-4128
From outside the United States: (414) 341-6535
Callers who are unable to use the 800 number should use the alternate number. This alternate number is capable of accepting collect calls if necessary.

Q: How do I report a lost or stolen VISA Credit Card?
A: 24-Hour Hotline (800) 682-6075 - click here for more information.