With TELEPHONE TELLER SERVICE, our FREE 24-hour audio-response system, you can make financial transactions, get information on your accounts from home, or work with any touch-tone phone. When you call Telephone Teller at (530) 895-1947 – option 7, the system will respond to your push-button entries with clearly spoken instructions. 

TELEPHONE TELLER eliminates many of the trips you currently make to our branch.  And, it gives you more control of your account by allowing you up-to-the-minute information on all account activity.  Telephone Teller allows you to confirm which checks have cleared your account, check on account balances, and transfer money between accounts, make payments on your loans or lines of credit, and much more.

Accessing Telephone Teller 

To access TELEPHONE TELLER, you need to know two important numbers: your account number and your personal identification number (PIN). To select your 4-digit PIN, call any of our Member Service Representatives at 895-1947 during regular business hours. They will be able to get you started using TELEPHONE TELLER right away at no additional cost to you.

Quick Tips and Suggestions 

1. Dial 895-1947. At any time during the greeting, press "7" for TELEPHONE TELLER.

2. Have your account number and TELEPHONE TELLER personal identification number (PIN) ready to   enter at the prompts.                              

3. Listen carefully to the menu choices.                                         

 4. Press “9” to listen to all the menu choices.                                                    

5. Press the pound key (#) to repeat the main menu.                                                        

6. Press the star key (*) to repeat the current selected menu.                                        

7. Do not write your account number and PIN where anyone else will see it.

TELEPHONE TELLER MENU

PRESS 1 : ACCOUNT BALANCE AND TRANSACTION HISTORY

Press 1 Current balance

Press 2 History of deposits

Press 3 History of withdrawal

Press 4 Dividends & Interest received

Press 5 Cleared Drafts

Press 6 Complete Account History 

PRESS 2: PHONE TRANSFERS

Press 1 Funds Transfer

Press 1 Transfer from saving to draft

Press 2 Transfer from draft to savings

Press 3 Advance from line of credit to draft account

Press 4 Transfer between suffixes

Press 5 Transfer funds to another account

PRESS 3: CALCULATE LOAN PAYMENTS

Press 1 Calculate Loan payment

Enter amount that has been barrowed, enter payment frequency, enter # of payments to be made

Press 2 Calculate Barrowed

Press 3 Exit

PRESS 4: SPECIAL SERVICES

Press 1 - Change pin

Press 2 - Change to another acct

Press 3 - List of loans

PRESS 5: DIVIDENDS & INTEREST RATES

Press 1 Current share dividend rates

Press 2 Current certificate rates

Press 3 Ira Certificates

Press 4 Loan rates  

PRESS 9: TAKES YOU TO THE HOME MENU. 

PRESS #: REPEATS THE MAIN MENU 

PRESS *: REPEATS CURRENT SELECTION CHOICES

 

STAR Community Credit Union is here to serve you 24/7 by phone or at a computer. We hope our state of the art financial services make banking easier for you whenever and wherever you need service. Remember also that during regular business hours you can stop by 550 Salem or dial zero (0) during the phone welcome message and we’ll be there for you in person.